Shipping & Returns

Returns

I am thrilled that you want to buy my art…but before you hit that “Pay Now” button, take a moment to choose your items with care, as all sales are final. If you have any burning questions or uncertainties, don't hesitate to shoot me a message, I will do my best to get back to you within 2 business days. 

Digital Downloads all sales are final.

Damages

While I make every effort to ensure secure packaging for your purchase, there may be unexpected incidents that occur during the shipping process. If your order arrives in a damaged condition, kindly reach out to me within 7 days of delivery, along with photographs of the damage. As each item is unique and irreplaceable, I will make every effort to provide a suitable replacement or offer a refund, minus shipping fees. However, please note that after the 7-day period, refunds or replacements will not be provided.

Shipping/Delays

Once I have received your order it may take up to 3 business days for me to process and dispatch it to the carrier...I'm a one woman show! This time does not include delivery time which can vary dramatically depending on geography. I do not guarantee shipping timeframes and remote area deliveries may experience longer shipping times, but I bet you already know that. I require a phone number for the destination shipping address enabling the carrier to reach out if necessary.

It is important to provide complete and accurate shipping information as I am unable to make any changes once your shipment is with the carrier. 

Local Pick Up

I am now offering local pick up. If you are in the Bowmanville, Ontario area and wish to pick up your purchase, email me directly and we'll arrange a date and time that is convenient for both of us. Usually it will be ready in 24 hours but there are times that it could take up to 3-4 days depending on my workload.

 Care

All of my pottery pieces are functional art and should be used and enjoyed. Dishwasher safe though I recommend hand-washing as the harsh detergents of a dishwasher may over time dull the finish. Microwave safe, unless stated in the listings; metallic gold, silver overglaze, as with any metal should not be placed in the microwave as it could cause fire. Dark and black stoneware which, due to high iron can become extremely hot in the microwave do so with extreme caution. Not recommended for freezing and not for open flame. Dramatic temperature fluctuations may cause cracks. 

Where do I ship?

I currently ship throughout Canada, the United States, United Kingdom, France, Italy, Ireland, Germany, Spain, Australia and New Zealand. As shipping rates, and delivery times fluctuate dramatically depending on what part of this great planet you reside.

I offer flat rate standard shipping for these above mentioned locations and it will be added during checkout. Now, here comes the twist: when it comes to taxes, import fees, duties, or any sneaky charges that might pop up during shipping, I can not be held accountable. It's like the great Canadian pastime of passing the puck – those extra costs are out of my control, so be sure that you check what additional fees may apply for your region/country, as you will be responsible for them, and they were NOT collected during check out.

If you are from a different country not mentioned above and wish to purchase my goodies, please reach out to me by email and I will look into finding a way to fulfill your request.

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Herb Name Stake - Rosemary
Cynthia Raffington
HERB NAME STAKE - LOVE THEM!

I bought 3 of these and they look beautiful in my herb garden. They complete the look I was hoping for. Amazing quality and design!!

Thank you for your kind review! I am so happy to hear that you Love your new Herb Stakes to complete the look of your garden. I take pride in the quality and design of my work and I'm glad that it shows. Happy gardening!

C
Large Mug - For the Love of Owls
Catherine

Love this mug! It reminds me of my Granny. She loved owls as well as the colors pink and purple. Great packaging!

Thank You sharing this with me Catherine!! I'm so glad you will always be thinking of your Granny whenever you use my mug...so use it often 💕

B
Medium Mug - Mystic Zen #1
Brant Williams
My Favorite Mug!

The attention to detail is amazing. The bevel rim that fits your lip, the smoothness of the bottom and the ample handle, all of that comes together as a shining example of quality craftsmanship. Excellent customer service as well! Thank you!

Thank you so very much Brant! I'm so pleased that you love your new mug...and my work! Your support of my business means the world to me!

M
Medium Cup - Tumbler / Goblet
Megan

It was even more stunning in person. Photos don't do it justice. It was also packaged beautifully (and protected) I can't wait to get another

Thank you so very much Megan! I am thrilled to hear that you love your tumbler/cup and I am honoured to receive 5 stars! I strive to make the unboxing of my 'art' beautiful, yet functional...I pack my pieces securely to make sure that they get to their destination safe and sound...Thank you for the shout out on IG too!!

L
Large Mug - Soft Pink Swirl #1
Lisa

Absolutely stunning colour combination, meticulously made and the perfect size!

Thank you so much Lisa! I'm so happy that you love this mug as much as I truly loved making it!

J
Table Spoon - Sea Foam
Julie Christian
Table Spoon in Sea Foam

Stunning spoon! We use it for scooping sugar and it looks perfect next to our coffee machine and resting on our Sarah Walton Pottery spoon rest! We love them both.

Thank you sooo much Julie! I'm so pleased you're enjoying your goodies!!

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Large Mug - Fire & Ice
Georgina Pulido
Fire & Ice large mug

Thank you Sarah for my beautiful mug!!! I’ve ordered several times from Sarah and I’m never disappointed!!!! It arrives when scheduled and is soo well packaged!!! Couldn’t be happier!!!

Thank YOU Georgina for your continued support of my small business and for your kind reviews!! I am super pleased to hear that you love my work...thank you!

Never forget!

I thought I’d remember the glazes I used but no I didn’t have a clue unless I wrote them down. I started using Sarah’s Pottery Journal which saves me a lot of time trying to guess what I used. Thanks Sarah.

Thank you Eileen! I'm so glad this tool is helping you, heck, I'd be lost without it!!

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Medium Cup - Tumbler / Goblet Pink Lake
Georgina Pulido
Goblet pink lake

I loved loved my goblet!!! The packaging was superb and arrived earlier than the original date that was given. I loved my goblet soo much that I went back and order a beautiful mug for my best friend. Thank you Sarah!!!!

Thank you Georgina!! Your kind review makes me so happy!!

D
Mega Mug - With Golden Embellishment
Deborah Tussey
Stunning

Absolutely beautiful. I love my mug.

Thank you Deborah!!